Summary of Turnaround Times

Study material: The college will dispatch all study material that a student is entitled to within 21 working days of the date of registration (the date on which a student signs an enrolment contract with the college). Please note that students who pay in instalments are usually not eligible to receive all their study material upfront, but will receive the material in batches throughout their studies.

Exam eligibility letters: Exam eligibility letters will be sent to students at least two months before the start of an exam session.

Exam confirmation letters: Exam confirmation letters will be sent to students at least four weeks before the start of an exam session. Exam eligibility letters will only be sent via e-mail, and will not be posted or faxed. All students must ensure that they access their college e-mail address regularly.

Release of exam results: Exam results will be released within 10 weeks of the end of the exam session. Exam results will not be released to students whose accounts are in arrears.

Cancellation requests: Cancellation requests will be processed within four weeks of receipt of the request.

Payment of student refunds - cancellations: Refunds related to cancellations will be paid within 90 days of the approval of the cancellation.

Payment of student refunds - non-cancellations: Refunds not related to cancellations will be paid within four weeks of the approval of the refund.

Awards: Awards for examinable courses will be issued within eight weeks of the release of exam results. Awards for non-examinable courses will be issued within eight weeks of passing the final assignment. Awards will not be released to students whose accounts are in arrears.

Assignment results: Assignment results will be released as they become available within a reasonable time.

Assignment returns: Marked assignments will be returned to students as they are received within a reasonable time.

Dial-a-tutor queries: Students will be contacted by a tutor within three working days of the receipt of a query.

Course transfer requests: All requests for course transfers will be processed within four weeks of receipt of the request to transfer.

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