Business School

Damelin Business School has played a major role in business education and training for over 40 years. The College provides high quality training and business management courses for those who need hands-on skills to advance their careers in the South African business world.

Damelin Business School

DCC Call Centre Management Diploma

Course fee

Normal Price: R 8,795
(Payment in Full) Web Price: R 7,916 (save 10%)

Please Note:

The special Payment in Full Web Price listed above is only valid if you complete the enrolment form on the Damelin Correspondence website and choose one of the Payment in Full options available to you.

Your Payment in Full options are:

  • Credit Card (you can use your budget facility)
  • Internet Banking Electronic Funds Transfer (EFT)
  • Direct Deposit (at any FNB Bank Branch)
  • Cheque, Postal Order (delivered or posted to one of our branches) or Cash (paid at one of our branches)
The Payment Plan option on our website does not qualify you for our special
Web Only Prices.

Programme Type

The Damelin Correspondence College Call Centre Management Diploma is a DCC Career Programme that is approved by the DCC Academic Board.*

Entrance Requirements

Grade 12 (Std. 10) or equivalent, or relevant work experience (3 years).

Programme Duration

You should be able to complete this course within 24 months.

Course Contents

Core Subjects

  • Contact Centre Operations Management I
  • Contact Centre Service Management I
  • Contact Centre People Management
  • Contact Centre Operations Management II
  • Contact Centre Service Management II
Electives (select any 1 of the following):
  • Contact Centre Operations (Commercial Environment)
  • Contact Centre Operations (Emergency Environment)

Student Assessment

All assignments are optional, but you will need to write and pass 6 formal exams. Please note that exams are written in June and October of each year. You should complete an examination entry form and submit it to the College, together with the prescribed examination fee before the closing date for the next examination.


On successful completion of this course, you will receive your Damelin Correspondence College Call Centre Management Diploma.


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